All sessions at Oakwise Therapy are held online by secure video, for clients located anywhere in Australia. Many people find online therapy just as helpful as meeting in person, and it removes the travel, parking and waiting rooms.

What you’ll need

• A phone, tablet or computer with a camera and microphone
• A reliable internet connection
• A private, quiet space where you won’t be overheard or interrupted
• Headphones, if others are at home

Before your first session

• Once you book, you’ll receive a confirmation with your secure video link.
• If you’re using Medicare, email your GP referral and Mental Health Treatment Plan before the session.
• Test your camera and sound beforehand, and join a few minutes early.

During your session

• Sessions run for 50 minutes.
• At the start, Zohreh will check where you are and confirm an emergency contact. This is a routine safety step for online therapy.
• If the video connection drops, Zohreh will call you on the number you provided so the session can continue.
• With your consent, an AI note-taking tool may be used to help write accurate clinical notes. Zohreh reviews every note, and you can say no at any time without it affecting your care.

Is online therapy right for me?

Online therapy suits most people. It works well if you live in a regional area, have a busy schedule or young children, or simply feel more comfortable at home. In-person care may be a better fit if you have no private space to talk, or you’re experiencing severe or escalating symptoms that need closer support. If you’re unsure, book a free 15-minute intake call and Zohreh can talk it through with you.

Online sessions are not an emergency service

If you’re in crisis or need immediate support, call Lifeline on 13 11 14, or 000 in an emergency.